RENEW

SHERIDAN

OUTCOME MEASUREMENT REPORT :
July-December, 2005

Submitted by Linda K. Williamsen, Director of Admissions

COMMUNITY LIVING SERVICES:

Ninety-four percent of the beds in Sheridan are filled. This is a decrease of two percent from the last reporting period.
Although seven new clients have entered the Sheridan program, the occupancy rate at Delphi is now based on two persons per apartment.
Maximizing achievement of personal goals was at fifty-nine percent of the total number of client objectives met. This is a decrease of twenty percent from the last reporting period.
It appears that every client has achieved progress, however, not at the expected goal measurement set for the objective. In addition, new clients that have entered the program in the last year have brought this percentage down for this reporting period.
Client satisfaction is at ninety-six percent, and family/guardian satisfaction is at ninety-seven percent.. These are exemplary percentages.

PERSONAL AND SOCIAL SERVICES:

Sheridan clients have spent an average of twenty hours per month in the community. The staff in this area continue to report that clients seem happier and more productive when involved in community activities.
Maximizing achievement of personal goals was at fifty six percent of the total number of client objectives met. This continues is a new objective for this area, therefore, no baseline percentages are available for comparison.
Ninety-six percent of clients are participating in volunteerism in the community. This is an increase of two percent from the last reporting period.
Client satisfaction is at ninety-six percent, and family/guardian satisfaction is at ninety-seven percent.

COMMUNITY EMPLOYMENT SERVICES:

Eighty percent of persons referred to Community Employment Services have been employed during this reporting period.
Job Coaching occurs an average of fifty percent for persons employed in the community. This meets the expectancy of fifty percent.
Client satisfaction is at one hundred percent, and family/guardian satisfaction is at one hundred percent. These are exemplary percentages.

FOLLOW-ALONG SERVICES:

There were two terminations during this reporting period. This person had difficulty in following the expectancies of the Brain Injury program and left the program and entered another program in Sheridan. Another client in the Brain Injury program moved back to Gillette, Wy. and entered another program.

CLIENT SATISFACTION:

Ninety-six percent of the persons interviewed are happy with services and outcomes. The RENEW camp received positive reviews, as well as community activities and Special Olympics. It was reported that the program has “turned my daughter around”, and that staff meet needs of clients in a loving manner.
When asked what we need to improve, it was suggested that Case Managers keep families aware of staffing changes and that we need less turnover in the housing area.

EMPLOYEE STAKEHOLDER SATISFACTION:

All employees interviewed are satisfied with the services provided, and contributing to the mission of our organization.
One hundred percent of the staff feel that they are adequately trained for their position. This is a significant increase from the last reporting period. Seventy percent feel that their capabilities are being fully developed on the job. This is a decrease of ten percent from the last reporting period.

STAKEHOLDER SATISFACTION SURVEY:

Stakeholders are satisfied with the accessibility, friendliness, quality, and timely responses from RENEW.