NEWCASTLE

OUTCOME MEASUREMENT REPORT: 
July- December, 2005

Submitted by Linda K. Williamsen, Director of Admissions

COMMUNITY LIVING SERVICES:

• One hundred percent of the beds in Newcastle are filled. This is the same percentage as the last reporting period.
• Maximizing achievement of personal goals was at seventy six percent of the total number of client objectives met, exceeding the expectancy by one percent.
• Client satisfaction is at ninety-six percent, and family/guardian satisfaction is at one hundred percent.

PERSONAL AND SOCIAL SERVICES:

• Newcastle clients have spent an average of one hundred and sixty seven hours per month in the community,  far exceeding the expectancy of twenty hours per month.
• The staff are to commended for this practice.
• Maximizing achievement of personal goals was at seventy-nine of the total number of client objectives met. This exceeds the expectancy by four percent.
• Ninety- four percent of clients are participating in volunteerism in the community.   This also continues to be an area of strength for the Newcastle program.
• Client satisfaction is at ninety-six percent, and family/guardian satisfaction is at one hundred percent.

ORGANIZATIONAL EMPLOYMENT SERVICES:

• One hundred percent of the clients in this area are participating in some type of work experience or opportunities.  None of the clients in this area are earning greater than minimum wage.  One hundred percent of the clients and parents/guardians are satisfied with this service area.

COMMUNITY EMPLOYMENT SERVICES:

• One hundred percent of persons referred to Community Employment Services have been employed during this reporting period. 
• Job Coaching occurs an average of eighty five percent for persons employed in the community.  This percentage is actually over the goal by thirty-five percent.  This area should be reviewed to determine if Job Coaching hours are needed and necessary.
• Client satisfaction is at one hundred percent, and family/guardian satisfaction is at one hundred percent.  These are exemplary percentages.

FOLLOW-ALONG SERVICES:

• There were no terminations during this reporting period.

CLIENT SATISFACTION:

• One hundred percent of the persons interviewed are happy with services and outcomes. The RENEW camp received positive reviews, as well as community activities and Special Olympics.  There were an exceedingly high amount of positive comments regarding this area.

EMPLOYEE STAKEHOLDER SATISFACTION:

• All employees interviewed are satisfied with the services provided, and contributing to the mission of our organization.
• Eighty  nine percent of the staff feel that they are adequately trained for their position.   Eighty-nine percent also report that they feel that their capabilities are being fully developed on the job. This area is below the expectancy by one percent.  It is recommended that that area be evaluated in the near future.

STAKEHOLDER SATISFACTION SURVEY:

• Stakeholders are satisfied with the accessibility, friendliness, quality, and timely responses from RENEW.