GILLETTE NARRATIVE

OUTCOME MEASUREMENT REPORT : 
July- December, 2005

Submitted by Linda K. Williamsen, Director of Admissions

COMMUNITY LIVING SERVICES:

• Ninety- eight percent of the beds in Gillette are filled. This is an increase of two percent from the last reporting period.
• Two developmentally disabled referrals have entered the program during this reporting period.
• Maximizing achievement of personal goals was at seventy-six percent of the total number of client objectives met, exceeding the expectancy by one percent.
• Client satisfaction is at ninety-seven percent, and family/guardian satisfaction is at eighty-six percent. 

PERSONAL AND SOCIAL SERVICES:

• Gillette clients have spent an average of twenty-three hours per month in the community, exceeding the expectancy of twenty hours per month.
• The staff are to commended for this practice.
• Maximizing achievement of personal goals was at seventy-seven of the total number of client objectives met. This exceeds the expectancy by two percent.
• Ninety-two percent of clients are participating in volunteerism in the community.   This is an increase of one percent from the last reporting period.
• Client satisfaction is at ninety-six percent, and family/guardian satisfaction is at ninety-seven percent. This is an increase of five percent from the last reporting period.

COMMUNITY EMPLOYMENT SERVICES:

• Ninety-five percent of persons referred to Community Employment Services have been employed during this reporting period. 
• Job Coaching occurs an average of forty-five percent for persons employed in the community.  Client satisfaction is at ninety-six percent, and family/guardian satisfaction is at ninety-seven percent.  These are exemplary percentages.

FOLLOW-ALONG SERVICES:

• There was one termination during this reporting period. This person transferred to another program in Gillette, Wy. 

CLIENT SATISFACTION:

• Ninety-nine percent of the persons interviewed are happy with services and outcomes. The RENEW camp received positive reviews, as well as community activities and Special Olympics and trips to Deadwood. It was communicated numerous times that communication is open and proactive.  When asked what we need to improve, it was suggested that Case Managers keep families aware of staffing changes and that we need less turnover in the housing area. It was also mentioned that the nursing staff need to work with the team versus against it.

EMPLOYEE STAKEHOLDER SATISFACTION:

• All employees interviewed are satisfied with the services provided, and contributing to the mission of our organization.
• Eighty  nine percent of the staff feel that they are adequately trained for their position.   This is an increase of nine percent from the last reporting period.  Eighty  nine percent feel that their capabilities are being fully developed on the job. This is an increase of nine percent from the last reporting period.

STAKEHOLDER SATISFACTION SURVEY:

• Stakeholders are satisfied with the accessibility, friendliness, quality, and timely responses from RENEW.